At Diverpl World, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process. Please read our policy below for more information.
1. Return Eligibility
To be eligible for a return, the item must meet the following criteria:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must have all original tags attached.
- The item must be returned within [14-30] days of receiving your order. The exact return period may vary depending on your location.
- Sale items, intimate apparel, or items marked as “non-returnable” are not eligible for return.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact us at [email protected] within the return window to request a return authorization. Please include your order number and the reason for your return.
- Once your return is approved, we will provide you with return instructions and, if applicable, a return shipping label.
- Pack the item securely in its original packaging and ship it back to us. Please note that return shipping costs may apply unless the item is defective or incorrect.
3. Refund Process
Once we receive the returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used at checkout. Please note that it may take [5-10] business days for the refund to appear in your account, depending on your payment provider.
4. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please return the item for a refund and place a new order for the desired item.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected] with your order number and photos of the damaged or defective item. We will assist you with a return and provide a full refund or replacement at no additional cost to you.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Items purchased on sale or clearance
- Intimate apparel (e.g., lingerie, swimwear)
- Custom-made or personalized items
7. Shipping Costs
Shipping costs are non-refundable. If you are returning an item, the return shipping cost will be your responsibility unless the item was defective or incorrect.
8. Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us at:
Email: [email protected]